Love Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Love Casino. They apply to your access to the website, registration and use of an account, deposits, withdrawals, games, promotions and any other services made available through the website. If you do not agree with these terms, you must not use the website or its services.

The terms should be read together with any game rules, promotional terms, privacy information, responsible gambling information and other notices published on the website. Where additional rules apply to a particular game, payment method or promotion, those rules will form part of this agreement. If there is an inconsistency, the specific terms displayed for that service may apply to the extent of the inconsistency.

Love Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or operational practices. The updated version will apply from the time it is published, unless a later date is stated. You should review this page regularly. Continuing to use the website after an update indicates that you accept the revised terms.

Eligibility and lawful use

You must only use Love Casino where online gambling is lawful for you. You are responsible for checking the laws that apply in your location and for complying with them. The services are intended for adults who meet the applicable minimum legal age. You must not access or use the website if you are underage, prohibited from gambling, subject to a gambling exclusion or otherwise not legally permitted to use the services.

• Use the website for personal entertainment and not on behalf of another person.
• Do not use the website for unlawful purposes, fraud, money laundering or any activity that may harm the operator or another person.
• Do not attempt to bypass location, age, identity or security checks.
• Do not use automated tools, scripts, bots or other software to interfere with the website or gain an unfair advantage.
• Do not allow another person to access or use your account.

2. Account registration and verification

Some services may require you to create an account. You must provide information that is accurate, complete and current, and you must update it if anything changes. Information may include details needed to verify your identity, age, location, payment method or source of funds. The operator may request documents or other information before allowing you to use particular services, process a transaction or continue using an account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed without permission, you must stop using it and notify the operator through an available support channel as soon as possible. You should use a strong password, avoid sharing it and take reasonable steps to protect the device used to access your account.

Only one account may be used by each player unless the operator expressly allows otherwise. Duplicate, linked or suspicious accounts may be reviewed. The operator may refuse an application, restrict an account, suspend access or close an account where information cannot be verified, where multiple accounts are identified or where there is a concern about fraud, misuse or non-compliance.

Identity, age and compliance checks

The operator may carry out customer identification, age verification, financial crime, fraud prevention and responsible gambling checks. These checks may take place when an account is opened, before a withdrawal, when account information changes or at any other time considered necessary. You agree to provide reasonable cooperation and requested information within the stated timeframe.

An account may be restricted while checks are completed. If the information supplied is false, misleading, incomplete or not provided when requested, the operator may refuse a transaction, suspend the account, close the account or take another action permitted by applicable law. Any decision concerning funds will be handled in accordance with applicable law, relevant rules and the circumstances of the matter.

Account closure

You may request closure of your account at any time through an available account or support channel. If you want to stop gambling temporarily or permanently, you should also review the responsible gambling tools and exclusion options available on the website. Account closure does not remove obligations that arose before closure, including obligations connected with transactions, verification or a breach of these terms.

3. Deposits, withdrawals and gambling activity

Available payment methods, processing requirements and any applicable conditions will be shown on the website. You must use a payment method held in your own name or otherwise authorised for your use. Payments made using another person’s card, account or financial instrument may be rejected, reversed or investigated. The operator may ask for evidence that a payment method belongs to you.

You must not deposit funds for the purpose of transferring money to another person or using Love Casino as a banking service. Deposits must be made using lawful funds. The operator may delay, refuse or review a transaction where it identifies a security, fraud, payment, financial crime or compliance concern. Payment providers may apply their own terms, fees or processing requirements.

Withdrawal requests may be subject to account verification, transaction review and the rules of the selected payment method. The operator may return funds through an appropriate method, including the method used for a deposit, where permitted and practicable. Processing times can vary because of verification, payment providers, weekends, public holidays, technical issues and other factors outside the operator’s direct control.

You are responsible for reviewing transaction details before confirming a deposit, withdrawal or wager. A confirmed gambling transaction may not be cancelled unless the operator or applicable law allows cancellation. If you identify an error, you should report it promptly through an available support channel. The operator may correct an obvious error, including an incorrectly credited balance or incorrectly displayed game result.

Games and results

Games must be played in accordance with the rules displayed for the relevant game. Those rules explain matters such as eligible outcomes, settlement, wagers and any specific features. Subject to applicable law, the recorded result held in the operator’s systems will be used to determine the outcome of a game. If a game is interrupted by a technical fault, the operator may investigate the event and apply the relevant game rules.

Gambling involves risk and outcomes are not guaranteed. Past results, displayed statistics, game themes, strategies or information from other sources do not guarantee a future result. You should only gamble with money you can afford to lose and should never treat gambling as a way to earn income, repay debts or solve financial difficulties.

Promotions and offers

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry, wagering or playthrough conditions, qualifying transactions, restricted games and any other conditions that apply. You should read the full promotional terms before accepting or using an offer.

The operator may amend, withdraw or refuse a promotion where permitted by law, including where there is suspected abuse, manipulation, multiple participation or a breach of promotional terms. A promotion must not be used in a way that is unfair, misleading or designed to exploit a technical or administrative error.

4. Responsible gambling, privacy and acceptable use

Responsible gambling

Love Casino supports informed and responsible participation. Gambling should remain an entertainment activity, and you should set personal limits on the time and money you spend. Tools or controls may be available to help you manage play, such as deposit limits, time reminders, activity information, breaks or account exclusion. The availability and operation of these tools will be explained on the website.

• Set a budget before you start and do not exceed it.
• Do not chase losses or increase wagers to try to recover money.
• Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or drugs.
• Do not borrow money, use essential household funds or sell possessions to gamble.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you believe gambling is becoming difficult to control, stop using the services and use the responsible gambling or exclusion options available through the website. The operator may also apply restrictions or contact you where account activity raises responsible gambling concerns. Responsible gambling controls may not undo transactions or losses that occurred before a control took effect.

Privacy and communications

Personal information will be collected, used, stored and disclosed as described in the Love Casino privacy information and as permitted or required by applicable law. This may include information needed to provide services, process payments, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about your account.

You must keep your contact and account information current so that important service, security and compliance messages can reach you. Marketing communications may be managed in accordance with the options provided and applicable requirements. Operational messages relating to your account or transactions may still be sent where necessary.

Acceptable website use

You must not damage, overload, disrupt or interfere with the website, its servers, networks or security features. You must not copy, modify, distribute, reverse engineer or commercially exploit website content except where the operator has given permission or applicable law allows it. You must not upload malicious code, attempt unauthorised access or use the website to distribute unlawful, abusive, threatening or misleading material.

5. Website availability, liability and general provisions

The operator aims to keep the website and services available, accurate and secure, but continuous availability cannot be guaranteed. Access may be interrupted or restricted for maintenance, updates, technical faults, security reasons, third-party failures, telecommunications problems, events outside reasonable control or compliance with legal and regulatory requirements.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, your failure to protect account details, the use of an unsuitable device or connection, inaccurate information supplied by you, third-party payment services or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

The website may contain links, content or services provided by third parties. These are made available for convenience and may be subject to separate terms and privacy practices. The operator does not necessarily control or endorse third-party websites and is not responsible for their availability, content, security or conduct. You should review the relevant third-party terms before using those services.

Suspension and termination

The operator may suspend, restrict or terminate access where it reasonably considers that you have breached these terms, supplied inaccurate information, misused a promotion, created a security or compliance risk, engaged in unlawful or fraudulent conduct, or where suspension is required for an investigation or by applicable law. The operator may also suspend services for operational or security reasons.

When an account is suspended or closed, you must not attempt to create or use another account to avoid the restriction. Any remaining balance, pending transaction or disputed amount may be reviewed before an outcome is determined. The operator will act in accordance with applicable law and relevant rules when dealing with funds after suspension or closure.

Complaints and governing law

If you have a question, transaction concern or complaint, review the available help and support options on the website and provide enough information for the matter to be investigated. This may include your account details, the date of the event, the relevant game or transaction and a clear description of the issue. You should keep copies of any supporting information.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to your use of the services in Australia. Any dispute should first be raised through the available support process. If it cannot be resolved, you may have access to further complaint, dispute resolution or legal options under applicable law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with the documents referred to in them, represent the agreement governing your use of Love Casino services.