Betting Rules

1. General betting rules

These rules apply to bets placed through Love Casino, including any sports, racing, casino, live dealer or other betting products made available on the website. The products, markets and features shown to you may change from time to time. A product may not be available in every location, on every device or to every account.

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the applicable rules. You are responsible for checking the rules that apply to the particular product, market or game before you participate. If a product has additional rules, those rules apply alongside these general Betting Rules.

You must only use the service where online gambling is lawful for you to do so. You are responsible for complying with the laws that apply to your location, including any rules about age, identity, online gambling and the use of payment services. Love Casino does not encourage anyone to gamble in breach of applicable law.

You must be of the required legal gambling age and provide accurate information when registering and using an account. An account may be subject to identity, age, location, payment or security checks. If requested information is not provided, or cannot be verified, access to betting services may be restricted or suspended in accordance with the applicable Terms and Conditions.

• One person should use only their own account and should not allow another person to access or use it.
• You must keep your login details, payment information and devices secure.
• You must not place bets for another person, allow another person to place bets through your account or transfer your account to someone else.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You should check all selections, stake amounts, odds and bet details before confirming a bet.

2. Placing and accepting bets

To place a bet, select the available market or game, choose the relevant option, enter the stake and review the information displayed on the confirmation screen. A bet is normally submitted when you confirm it using the available betting control. It is generally accepted only when it has been recorded by the betting system and appears in your account or bet history.

A bet shown as pending may not yet be final. You should not assume that a request has been accepted merely because you clicked a button or saw a loading message. If the bet does not appear in your account, check your bet history and account balance before trying again. Repeated attempts may result in more than one bet if the original request was accepted.

Displayed odds, prices, game information and market availability may change before a bet is accepted. The odds or terms applying to an accepted bet are the ones recorded in the final bet confirmation, subject to the correction and cancellation provisions in these rules and the applicable Terms and Conditions.

Love Casino may refuse, limit, suspend, cancel or void a bet where this is necessary to correct an obvious error, deal with a technical problem, comply with a legal or regulatory obligation, protect the integrity of the service or apply the website rules. Where a bet is cancelled or voided, the treatment of the stake will follow the relevant product rules and Terms and Conditions.

Your responsibility before confirming

1. Confirm that the correct event, game, market, selection or bet type has been chosen.
2. Check the displayed odds, stake, possible return and any conditions that apply.
3. Make sure the bet is within any applicable minimum, maximum or account-based limits shown on the website.
4. Check that you have sufficient cleared funds and that the payment method is approved for use.
5. Review the final confirmation and retain the bet reference or other record where one is provided.

Bets should not be placed while you are distracted, impaired by alcohol or drugs, or under pressure from another person. You should never chase losses by increasing stakes or betting with money needed for everyday expenses.

3. Odds, results and settlement

Odds and possible returns are displayed for information before a bet is confirmed. Odds do not guarantee an outcome. A return, where applicable, depends on the accepted bet, the result or game outcome and the settlement rules for that product. Any displayed return may be subject to the stake, the type of bet and other conditions shown at the time of acceptance.

Results are settled using the official result source or result method applicable to the relevant market or game. The applicable source may depend on the product. For sports or racing markets, settlement can be affected by official declarations, abandoned or postponed events, changes to event conditions, disqualifications and other circumstances set out in the product rules.

For casino and live game products, settlement is based on the result generated or recorded by the relevant game system. The result shown in the game record, account history or settlement record will generally be used when determining whether a bet has won, lost, been returned or remains pending. Game rules displayed before play may contain further information about winning combinations, rounds, payouts and interruptions.

If a result is initially recorded incorrectly, Love Casino may correct the settlement when the mistake is identified. If a bet has been paid in error, the amount may be corrected or recovered in line with the applicable Terms and Conditions. If you notice a result or balance that appears incorrect, avoid using the affected funds and raise the issue through the support option available on the website.

Technical interruptions can affect the display of markets, account balances, bet histories or game results. A screen message, connection failure or delayed update does not by itself determine whether a bet was accepted or settled. The transaction and system records available to Love Casino will be reviewed when necessary, subject to applicable law and the website rules.

• An event or game may be delayed, suspended, abandoned or changed.
• A market may remain unsettled until an official result or reliable game record is available.
• A bet may be voided or treated under a special rule where the relevant event does not take place or cannot be completed.
• Dead heats, ties, cancellations and amended results may be handled according to the specific rules for that market.
• The product rules shown at the time of betting should be checked where a market has unusual or special settlement conditions.

4. Account security, disputes and responsible betting

You are responsible for reviewing your account activity and reporting suspected unauthorised access as soon as possible. Keep your password confidential, use a secure device and sign out when you finish. Love Casino may place an account on hold while it investigates unusual activity, payment concerns, identity issues, system errors or suspected breaches of the rules.

You should keep records of relevant bet references, transaction details, game information and correspondence. If you believe a bet has been accepted, settled or displayed incorrectly, contact Love Casino through the support channel made available on the website. Explain the issue clearly and include the relevant account or bet information, without sending your password or complete payment details.

Complaints and disputes are handled under the website’s applicable complaints process. An investigation may require a review of system records, account activity, communications, payment information and the rules for the relevant product. The outcome may include confirmation of the original settlement, correction of an error, cancellation of a bet or another action permitted under the Terms and Conditions.

Responsible betting

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and use only money you can afford to lose. Consider setting personal limits on deposits, stakes, time or losses where those tools are available. Taking regular breaks can also help you keep your play under control.

• Do not gamble to pay bills, manage debt or solve financial problems.
• Do not increase your stakes because you have lost or because you believe a win is due.
• Do not borrow money to gamble or use someone else’s payment method.
• Do not gamble when upset, tired, intoxicated or under pressure.
• Use available time-out, deposit-limit, loss-limit or self-exclusion options if you need help controlling your play.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you are concerned about your gambling, stop betting and use the responsible gambling tools available through the website. You can also seek help from an appropriate Australian gambling support service or a qualified health professional. These Betting Rules are intended as general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual product.